Need help with bugs, account issues, or technical problems in Silver and Blood? This Silver and Blood customer service guide will show you the official ways to contact support, report problems, and get help directly from the developers—step by step.
What is Silver and Blood Customer Service?
Silver and Blood is a gothic 2D RPG from Vizta Games (MOONTON Games), currently in limited open beta on Android. As with any new game in testing, players may experience bugs or other issues that require customer support. While there is no official website or social media for the game yet, the developers provide several channels for player support.
How to Contact Support in Silver and Blood (In-Game Menu)
The most direct way to reach customer service is through the in-game support menu. Here’s how:
Open Silver and Blood on your mobile device.
Tap the headphone icon in the upper right corner (below the User Center).
You’ll be taken to the Customer Service page.
Tap START to see options such as FAQ, Bug Report, or Account Issues.
Select Contact Us, then tap Fill out the form.
Complete the form with as much detail as possible:
Upload screenshots if needed
Choose the issue type and affected module
Enter the time the problem occurred
Write a clear description of the issue
Tap Submit to send your report to customer support.
Providing accurate and detailed information will help the support team resolve your issue faster.
How to Contact Silver and Blood Customer Support via Email
If you can’t access the in-game menu, you can contact support by email. The official support email address is listed in the app (check the game’s settings or customer support section for the latest contact).
For serious or urgent problems, you can also email the developer directly using the official developer email provided in the app. Attach any screenshots and include all relevant details to speed up the process.
Tips for Fast and Effective Support
Always include screenshots of the bug or error message.
Be clear and specific about the type of problem, where and when it occurred, and what steps caused the issue.
Use the official in-game menu or email addresses listed in the app—avoid unofficial sources.
Check the FAQ or help options in the Customer Service menu; your question may already be answered there.
Final Thoughts
Silver and Blood customer service is designed to help players quickly resolve any bugs or account issues, especially during the open beta phase. Use the in-game Customer Service menu for the fastest response, or contact the official support email if needed. With detailed information and prompt reporting, you can get back to enjoying the game with minimal disruption.